After hearing a lot about FBAManager from Kathy Simpson’s Facebook group I decided to give it a try. Basically this company has a program that searches all of your FBA sales and looks for any discrepancies in:
1) Inventory
2) Returns
3) Removals
4) Reimbursements
5) Sales
If the FBA manager program deems that there is any FBA inventory missing, they will automatically send Amazon an email and open a case. Amazon typically responds within 12 hours.
Amazon will then respond by either saying:
1) Yes, you are correct. We have lost your inventory and you will be reimbursed for that unit
Or
2) We are not able to issue a reimbursement for this item. All units of this product which had been received at our fulfillment centers have been accounted for.
FBAManager opened 168 cases on my behalf, and I was able to get reimbursed on 61 of those cases. The total amount received was $352.18 or about $5.77 a unit. FBAManager takes 25% of the amount, so I will make about $264.14.
My only concern is the number of cases that were opened erroneously. 107 cases were falsely opened. That’s a lot of extra customer service on Amazon’s behalf. I don’t want to be on Amazon’s bad side, so I decided to stop using the program for a while.
I’m going to wait until they fix some of the bugs in their program before I pursue this any further. On a positive note, they were able to remove 3 negative feedbacks as well. Sweet!
One side note. If you use a MAC, you have to pay a separate $15/mo. hosting fee to an outside hosting company. I asked him if he had any plans to add MAC compatibility, and he flatly said no.
Thanks for letting us know about this service, Nathan, and for sharing your experiences with it. I look forward to any future updates you may have about it, as I too, have seen discrepancies with my FBA inventory.
I assume there is a fee to use this service? Would it be worth it of you only have about 300 items at Amazon’s warehouse?
Hello Rob,
Their fee is 25% of the money that you get back. So, it doesn’t matter how many items you have in Amazon’s warehouse.
Thanks for the mention, Nathan, and I’m glad you got some negs removed and money back. I know Justin and the crew are working on perfecting the algorithm ut at this point I trust theirs more than Amazon’s LOL. I got over $2500 back and still going. 5 negs removed . . . . happy camper here. 🙂
How did they remove neg feedback?
Oren,
FBAManager checks all the negative feedback and they automatically open a case to get them removed.
-Nathan
Where do you find your:
Amazon AccessKey ID :
Amazon Secret AccessKey ID : ?
I really don’t remember. If you email FBAManager, I’m sure they will guide you in the right direction.
Hi Nathan
Thanks for the great review on our service FBA Manager.The reason why we are not 100% successful on all cases is because we base our numbers on what amazon provides us in the API .The numbers in the reports are just sometimes totally wrong and conflicting .We try to work and perfect what we get but as they say “garbage in garbage out ” .Amazon has fixed a few reports which has given us a much higher percentage of cases now getting reimbursed .But its still not perfect .
You do not get on Amazon bad side by having these cases opened .
Thanks again !
So much to do and so little time. Need a prioritized To Do List.